Privacy policy

Last updated: September 17, 2026

CIDISCOUNT operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). CIDISCOUNT is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, address, billing address, shipping address, telephone number, and email address.

  • Financial information, including credit card, debit card, financial account numbers, payment card information, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including products you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your transaction history.

  • Communications with us, including information you provide when contacting customer support or otherwise communicating with us.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, use the Services, make a purchase, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services, including information collected from your device when you use our Services or visit our website, including through cookies and similar technologies.

  • From our service providers, when we engage them to provide certain technologies or services and they collect or process personal information on our behalf.

  • From our business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Tailoring, and Improving the Services

We may use your personal information to provide and improve the Services, including to:

  • Process and fulfill your orders and payments.

  • Arrange shipping and delivery.

  • Process returns, refunds, exchanges, and cancellations.

  • Create, maintain, and manage your account.

  • Remember your preferences and items you are interested in.

  • Send notifications relating to your account, orders, or transactions.

  • Provide customer support.

  • Enable you to post reviews where available.

  • Recommend products or services that may be relevant to you.

  • Customize and improve your shopping experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending marketing communications by email, text message, or postal mail, where permitted by law.

We may also use information about your interactions with our Services, such as products you have viewed, purchased, or added to your cart, to show you advertisements for products or services on our website or other websites.

Where required by applicable law, we will obtain your consent before sending certain marketing communications or using your personal information for certain advertising purposes.

Security and Fraud Prevention

We may use your personal information to:

  • Authenticate your account.

  • Provide a secure shopping and payment experience.

  • Detect, investigate, and prevent fraudulent, illegal, unsafe, or malicious activity.

  • Protect our customers, business, Services, and systems.

  • Comply with applicable security requirements.

If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other account information with anyone else.

Communicating With You

We may use your personal information to communicate with you, respond to your questions, provide customer support, process your requests, and maintain our business relationship with you.

Legal and Compliance Purposes

We may use your personal information to comply with applicable laws and regulations, respond to valid legal processes or requests from government authorities or law enforcement, investigate or participate in legal proceedings, enforce our terms and policies, and protect our legal rights.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law.

These circumstances may include:

  • Shopify, service providers, and vendors that provide services on our behalf, including payment processing, IT management, data analytics, customer support, cloud storage, order fulfillment, and shipping.

  • Business and marketing partners that assist us with marketing, advertising, analytics, and promotional activities.

  • Advertising and technology providers, where permitted by applicable law, to provide personalized advertising and measure advertising performance.

  • Third parties when you request or authorize us to do so, such as when you choose to use social media features or third-party login integrations.

  • Our affiliates and corporate group, where applicable.

  • Business transaction parties, such as potential or actual purchasers, investors, successors, or advisors, in connection with a merger, acquisition, sale of assets, financing, bankruptcy, or similar business transaction.

  • Legal authorities and other parties, when disclosure is necessary to comply with applicable law, subpoenas, court orders, search warrants, or other valid legal processes, or to protect our rights, users, customers, or the public.

Depending on where you live, you may have the right to opt out of certain types of sharing or processing of your personal information for targeted advertising or marketing purposes.

Relationship With Shopify

The Services are hosted and powered by Shopify. Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.

Information you submit through our Services may be transmitted to and shared with Shopify and other third parties that may be located in countries outside your country of residence.

We may also use certain Shopify features and services that use information obtained from your interactions with our store, other merchants, and Shopify.

In certain circumstances, Shopify may be responsible for processing your personal information and responding to requests concerning personal information processed by Shopify.

For more information about how Shopify handles personal information and the rights available to you, please review the Shopify Consumer Privacy Policy.

You may also be able to exercise certain privacy rights directly through the Shopify Privacy Portal, depending on where you live and the applicable law.

Third-Party Websites and Links

Our Services may contain links to websites, applications, or other online platforms operated by third parties.

If you follow a link to a website that is not affiliated with or controlled by CIDISCOUNT, you should review that website's privacy policy, security practices, and terms and conditions.

We are not responsible for the privacy, security, content, or practices of third-party websites or platforms.

Information that you provide on public or semi-public platforms, including third-party social networking platforms, may be visible to other users and may be used by those platforms in accordance with their own policies.

The inclusion of third-party links on our Services does not necessarily constitute an endorsement of those websites, platforms, or their operators.

Children's Data

Our Services are not intended for children.

We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the contact details below and request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "sell" or "share" personal information of individuals under 16 years of age, as those terms may be defined under applicable law.

Security and Retention of Your Information

We take reasonable measures to help protect your personal information. However, no security system is completely secure or impenetrable, and we cannot guarantee absolute or perfect security.

Information transmitted to us over the internet may not be completely secure while in transit. We recommend that you do not use unsecured methods of communication to send sensitive or confidential information.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide Services, maintain accounts, process transactions, comply with legal and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right to Access / Know: You may have the right to request access to the personal information we hold about you.

  • Right to Delete: You may have the right to request deletion of your personal information, subject to applicable legal exceptions.

  • Right to Correct: You may have the right to request correction of inaccurate or incomplete personal information.

  • Right to Data Portability: In certain circumstances, you may have the right to receive a copy of your personal information in a portable format or request that it be transferred to another organization.

  • Right to Object or Restrict Processing: Depending on applicable law, you may have the right to object to or request restriction of certain processing activities.

  • Right to Withdraw Consent: Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

  • Marketing Preferences: You may unsubscribe from promotional emails by using the unsubscribe link provided in those communications. Even if you opt out of marketing communications, we may continue to send non-promotional communications, such as order confirmations, account notifications, and customer service messages.

These rights may be subject to certain conditions, exceptions, and limitations under applicable law.

You may exercise your rights by contacting us using the contact details provided below.

We may need to verify your identity before processing your request, as permitted or required by applicable law.

Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require proof that the agent has been authorized to act on your behalf and may require you to verify your identity directly with us.

We will respond to valid requests within the time period required by applicable law.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

UK and European Economic Area Privacy Rights

If you are located in the United Kingdom or European Economic Area, and subject to applicable exceptions and limitations, you may have additional rights regarding your personal information.

These may include:

  • The right to access your personal information.

  • The right to correct inaccurate personal information.

  • The right to request deletion of your personal information.

  • The right to restrict certain processing activities.

  • The right to object to certain processing activities.

  • The right to receive your personal information in a portable format.

  • The right to withdraw consent where processing is based on consent.

You may also have the right to lodge a complaint with your local data protection supervisory authority.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision or lodge a complaint with the relevant data protection authority.

For individuals in the UK, complaints may be submitted to the Information Commissioner's Office (ICO).

For individuals in the European Economic Area, you may contact your relevant local data protection supervisory authority.

International Transfers

Your personal information may be transferred to, stored in, and processed in countries outside the country in which you live.

Where personal information is transferred from the UK or European Economic Area to a country that does not provide an adequate level of protection, we will use legally recognized safeguards where required, such as the European Commission's Standard Contractual Clauses or applicable UK international data transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, regulatory requirements, or other operational reasons.

When we make changes, we will post the updated Privacy Policy on this website and update the "Last updated" date.

Where required by applicable law, we will provide additional notice regarding material changes.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise any privacy rights available to you, please contact us:

Store: CIDISCOUNT
Phone: +44 7869 765584

For the purposes of applicable data protection laws, CIDISCOUNT is the data controller of your personal information where applicable.